Privacy Policy
1. Introduction
This Privacy Statement explains what and how personal data we collect, why we use it, who we share it with, and how we protect it,
along with the tools you can use to manage your privacy when youaccess our website https://nirvaysolutions.com/, use our digital platforms, engage our HVAC optimisation services, or communicate with us.
Nirvay Solution Pvt. Ltd. (hereinafter referred to as “Nirvay,” “Company,” “we,” “our,” or “us”) respects your privacy and values
your trust.
By using our Services or submitting your information, you acknowledge that you have read and understood this Privacy Policy
and consent to its application in accordance with Indian data protection laws. When we use the term ‘Services’, we are referring to our Internet websites, mobile applications, and other services that link to this Privacy Statement and that we offer and manage on our own behalf.
This Privacy Statement does not apply to information about our employees, contractors, agents, or job applicants.
2. Scope and Applicability
This Privacy Policy applies to:
a. Visitors to our website and digital interfaces;
b. Customers, vendors, channel partners, and service users;
c. Individuals contacting us via email, social media, or phone; and
d. Participants in our promotional, training, or analytics programs.
It does not apply to Ours employees, interns, or job applicants, whose data is managed under internal HR policies.
3. Information We Collect
We ask you to provide personal information when using the Services, as described below. We collect and use some personal data as it is necessary to provide HVAC optimisation, analytics, and related digital services. In such cases, if you do not provide the information that we ask for, we may not be able to provide you with the Services.
When Do We Collect Your Personal Data:
(a) When you visit the Platform(s) or browse or interact with the Platform(s) to avail our products or when you register on the Platform(s) by way of account creation.
(b) When you visit the Platform(s), through First party cookies. And Third-party cookies.
(c) When you get in touch with us through Our ‘Contact Us’ facility on the Platform(s).
(d) When you log in to Our Online Platform(s).
(e) When you opt for our ‘Call Back Feature’ on the Platform(s).
(f) When you opt for the ‘Service’ feature on the Platform(s).
(g) When you subscribe to our newsletter, latest offers, promotions or ‘Our Blog’ section.
(h) You offer or provide services to Us as Our vendor.
(i) To apply for a career opportunity with Us.
(j) From third-party payment gateways.
(k) For sharing Personal Data with our affiliates, subsidiaries, and group companies.
(l) From third-party service providers when you use our service channels via Call Centre, IVR, Website, social media, Dealer-app, Sales and Service Dealer, Dealer app, SR Import, PM schedule.
Types Of Personal Data That We May Process
Name, title, gender, Email address, Location details/address, Phone number, Current employment details, financial information, UPI, financial institution details, GSTN, PAN, Geo-location, technical information (including your IP address, domain name, type of browser and operating system used).
Purpose For Processing Personal Data
a. To provide the services you request, to customise your user experience and to improve the Platform(s) and services, to inform you about online and offline services and updates, to customise your experience, to analyse how the Platform(s) are used, diagnose service or technical problems and maintain security, and to explore career opportunities with Us.
b. To establish identity and verify the same, to monitor, improve and administer the Platform(s), to provide our services, to send
communication notifications, for information regarding the services requested by you or process queries and applications that you have made on the Platform(s), to manage Our relationship with you and inform you about other services We think you might find of some use.
c. When you voluntarily write to Us with a question or to ask for help with respect to an order or delivery-related query.
d. For services, enquiries and sales-related issues.
e. To resolve your service escalation requests.
f. To provide/share newsletters and marketing communications.
g. To provide information about products and services.
h. For registration purposes and business transactions.
i. Legitimate Interests (evaluative purposes): For fulfilling our staffing requirements.
j. For providing products and services and confirming transactions and/or purchases of products or availing of services.
k. Fulfilling Our obligations under Our agreement with Our affiliates, subsidiaries, and group companies for business purposes.
4. Information We collect automatically
Device and Log information
When you access the Platform(s), we collect information that web browsers and servers typically make available, including the browser type, browser version, IP address, unique device identifiers, language preference, referring site, the date and time of access, and operating system.
Usage information
We collect information about your usage of the Platform(s). We also collect information about what happens when you use the Platform(s) (e.g., page views, interactions with other parts of our services, time and date of your visit, the time spent on those pages and other diagnostic data). We use this information to supply the Platform(s) to you, get insights on how people use the Platform(s) so that we can make the Platform(s) better, and understand and make predictions about user retention and interest highlighted.
Information from Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. They are small data files placed on your device that a website stores on your computer while you are browsing a website. We may collect information about you using cookies. We utilise cookies to accumulate small fragments of information on designated portions of the application to facilitate analysis of the Platform(s) and user engagement. Cookies are used to reduce the frequency of password entry during a session. Cookies further assist us in obtaining information beneficial for tailoring services more precisely to your interests. We use third-party cookies on the Platform(s). Use of this information helps us identify you and make the Platform(s) more user-friendly. We may use cookies and other technologies to store your preferences and settings, help you with signing in, provide targeted ads and analyse Platform(s) operations. Please refer to our cookie policy available at for more information. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your device. Although you are not required to accept cookies when you visit the Platform(s), if you set your browser to reject cookies, you may not be able to use all of the features and functionality of the Platform(s).
Usage of third-party AI tools
We may use third-party artificial intelligence (AI) tools and services to support various functions of the Platform(s) and services, such as data analysis, personalisation, and content optimisation. These AI tools may process certain types of Personal Data, such as device information, interaction history, browsing behaviour, or other usage data, to help us deliver more relevant content, improve performance, and enhance user experiences. The data processed by these tools is subject to strict contractual safeguards and is handled in compliance with applicable data protection laws. We only engage with third-party providers that maintain appropriate security measures and privacy practices. While we take reasonable steps to ensure that our AI service providers comply with relevant data protection laws, we do not control how these third-party tools operate or process data, once it is shared in accordance with our agreements. We encourage you to review the privacy policies of these third-party providers for more information on how they handle your data. By using the Platform(s) and availing our services, you acknowledge and agree to our use of such AI tools under the terms described in this Policy.
Failure to Provide Personal Data We Request
We need your Personal Data to comply with business and/or legal obligations or to perform our services; failure to provide this Personal Data may impact our ability to provide our services.
5. Personal Information for Making Payment on the Platform(s)
Please note that when you use the payment feature on the Platform(s), we do not collect any financial information or any other personally identifiable information (at the time of payment). The Platform(s) may also be utilised under relevant contractual arrangements with respective payment gateways for enabling payments on the Platform(s).
When you use any payment feature on the Platform(s), certain financial information may be required to facilitate the processing of such payments. You are to note that the Platform(s) engage with third- party payment service providers/third-party payment gateways to enable you to process your payments in connection with the use of any payment feature. You will be required by such third-party payment service providers to provide certain Personal Data to facilitate financial transactions on the Platform(s). Please note that to this extent, you will be subject to the terms of use and privacy policy that are maintained by such third-party service providers, and the Platform(s) do not collect any such financial transactional information. The Platform(s) will only check and validate the status and success of such financial transactions from such third parties and maintain the validated information in the relevant ledger for providing and fulfilling Our Services and products.
6. Marketing And Promotional Communications
We may use your email address to send our newsletters and/or for marketing communications. If you no longer wish to receive these communications, you can withdraw your consent by following the instructions contained in the emails you receive or by contacting Us at
7. Children's Data
Platform(s) are not directed at children who are under the age of 18 years and are solely intended for adults. We do not knowingly collect Personal Data from children under the age of 18 years. Our Services are not directed at anyone who is under the age of 18 years, nor do we collect any Personal Data from anyone who is under the age of 18 years. If you are under the age of 18 years, please do not use the Platform(s) and do not submit any personal information/Personal Data to Us. If you have a reason to believe that a child under the age of 18 years has provided Personal Data to Us, through the Platform(s), please contact us at the ‘Contact Us’ section mentioned below, and we will endeavour to delete that Personal Data from our database.
7. Retention - How Long We Keep Your Personal Data?
We only retain your Personal Data for the period required to fulfil the purposes for which it was collected and processed in accordance with applicable laws or until you withdraw your consent and in accordance with our retention policies. For instance, if you have provided Personal Data while raising a query, we may retain this Personal Data if your account is still active on our system. If your Personal Data is no longer needed for such purposes, we will promptly remove it or anonymise it by removing any identifiable details. Nevertheless, there are certain circumstances where we may need to keep your Personal Data for legitimate business or legal reasons or provide substantial evidence of record. These may include obligations related to compliance with applicable laws, for regulatory compliance, audit, accounting, contractual purposes or reporting requirements. Additionally, certain data may be kept for extended periods to fulfil purposes such as ensuring security, preventing fraud and abuse, keeping financial records and/or to resolve any future dispute.
We regularly review our data retention policies to ensure compliance with applicable laws. We may retain Other Information indefinitely or to the extent allowed by applicable laws. Our retention guidelines/policy are applicable even when you no longer use the Platform(s) or avail yourself of our services.
8. Your Rights
You can exercise the following rights as provided under applicable laws:
1. Right to Access Information about Personal Data: The right to obtain confirmation and a summary of whether Personal Data is being processed and, if so, the processing activities undertaken and to access that data, or any other information related to the Personal Data and its processing.
2. Right to be Informed: You have the right to request, at any time, information regarding the identities of all other data fiduciaries and data processors, if applicable, with whom your Personal Data has been or will be shared by Us, along with a description of the Personal Data being shared.
3. Right to Correction: The right to request the correction or amendment of inaccurate or incomplete or outdated Personal Data.
4. Right to Erasure: The right to request the deletion or removal of Personal Data under certain circumstances.
5. Right to Grievance Redressal: The right to easily access grievance resolution mechanisms against any action or failure on Our part, related to Our responsibilities and concerning our handling of your Personal Data.
6. Right to Nominate: The right to appoint another person to act on your behalf in case of mortality or incapacity. In this context, “incapacity” refers to the inability to exercise rights due to mental unsoundness or physical infirmity.
To exercise any of the above-mentioned rights, please contact Us at info@nirvaysolutions.com for further guidance. Upon verifying the authenticity of such a request, we will process such requests in accordance with applicable data protection and privacy laws of India. Please note, to protect your privacy, we will take steps to verify your identity before processing and fulfilling your request.
9. Security of Your Personal Data
The security of your Personal Data is of utmost importance to Us. We take reasonable measures to safeguard the information you provide, ensuring protection against loss, unauthorised access, disclosure, and misuse. We take appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your Personal Data, in accordance with our internal security procedures. These measures are designed to align with the sensitivity of all the Personal Data we collect, process, and store, as well as the current advancements in technology. We work hard to protect your Personal Data from unauthorised access, alteration, disclosure or destruction, including taking steps which include:
1. All Personal Data during transit and at rest, and in use, is encrypted for the transmission of the information.
2. We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorised access to our systems.
3. We restrict access to Personal Data to our authorised personnel and third parties who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
4. Compliance with applicable laws, rules and regulations.
5. We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
6. Storing Personal Data on secure cloud servers with appropriate firewalls.
7. Anti-malware and intrusion detection systems are utilised to guard against unauthorised access to our network.
8. Implementation of a multi-factor authentication system to access your account and profile; and 9. We maintain your Personal Data on servers located in India. Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data, as mentioned and required under the Information Technology Act, 2000 or other applicable data protection laws.
However, it is important to note that due to the inherent nature of communication and information processing technology, we cannot guarantee absolute security against external intrusions while transmitting data over the Internet or when it is stored in our systems. Given the nature of internet transactions, we do not take any responsibility for the transmission of Personal Data you provide to Us or on the Platform(s). Any transmission of your Personal Data on the internet is done at your risk.
We do not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Platform(s). You also agree and understand that data transmission over the internet may be liable to risk, and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorised third-party access to the Platform(s) or databases.
You acknowledge that, as a registered user on the Platform(s), you are responsible for maintaining the security of your account, such as your account login credentials and passwords, and that you should not provide these credentials to any unauthorised user or third party. If it comes to your knowledge or if you have reason to believe that your account credentials have been stolen or made known to others, you must contact us immediately at the ‘Contact Us’ section as provided on the Platform(s) you visit. You acknowledge that you are responsible for all acts done using your account login credentials. We are not responsible if someone else accesses your account on account of your failure to maintain the security of your account credentials. If We determine that you are engaged in malicious activity on the Platform(s), such as data scrapping, privacy violations, illicit data mining, profiling, or the unauthorized transmission of user data/Personal Data, or hampering the use of the Platform(s), We shall block your access to the Platform(s) and your account may not be ever retrieved.
10. Third Party Links and Websites
Platform(s) may contain links to other sites operated by third parties, including social media websites, communication channels and services. We are not responsible for information on these sites, nor for services or products offered by them. By providing these links, we do not imply that we endorse or have reviewed these sites. Use of these sites, including transmitting your Personal Data to them, is at your own risk. The information that you share with these sites will be governed by the specific privacy policies and terms of service of these third-party sites and not by this Privacy Policy. Please contact those sites directly for information on their privacy practices and policies. Their data collection practices and their policies might be different from this Privacy Policy and our Terms of Use, and we neither have control over any of their policies nor do we have any liability in this regard.
We remain committed to protecting your Personal Data and ensuring compliance with the applicable laws.
11. Analytics
We use cookies from third-party partners for marketing and analytical purposes. These third-party cookies help us understand how our customers use the Platform(s).
12. How We Share Your Personal Data
We may disclose and share your Personal Data with:
1. Our parent and subsidiary companies, affiliates, or collaborating institutions
2. Third-party service providers who provide services to Us have access to your Personal Data. For the purposes described above, we engage service providers to provide their services, including (without limitation) payroll managers, delivery and logistics partners, and payment processors. These parties may access, use, process or store Personal Data in the course of performing the services we have hired them to provide.
3. Third parties where We have a duty to or are permitted to disclose your Personal Data by law, such as Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend Our legal rights
4. To Our authorised personnel on a need-to-know basis only
5. Our existing or potential agents or business partners
6. We and our affiliates may disclose and transfer your information and Personal Data to a third party:
(i) if we assign our rights regarding any of the information to a third party or
(ii) in connection with (including negotiations for) a corporate merger, consolidation, restructuring, sale of certain of our ownership interests, assets, or both, or other corporate change, including, without limitation, during the course of any due diligence process
7. External consultant or auditors engaged by Us, for internal audits or otherwise, for ensuring compliance with applicable laws
We may share/ transfer your Personal Data with its affiliates, group companies outside India, for its business purposes. For this purpose, we will enter into a data transfer agreement which incorporates the standard contractual clauses for the transfer of data to outside India.
13. Privacy Grievances/Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights under applicable laws, have concerns about the privacy of your Personal Data or have any privacy-related grievances in respect of the Platform(s), then please contact Us through any of the following methods:
Email:
Address:
We will make every effort to respond to your inquiry promptly and ensure that your privacy rights are respected and upheld.
14. Updates To This Privacy Policy
By using the Platform(s) and Our products and services / or by providing your information, you consent to the collection and use of the Personal Data you disclose during your interaction with Us in accordance with this Privacy Policy, including but not limited to your consent for collecting, processing, using, sharing, storing and disclosing your Personal Data and Other Information as per this Privacy Policy.
We reserve the right to amend/update this Privacy Policy from time to time to reflect changing legal requirements or our processing practices. Any such changes will be posted on our Platform(s) and will be effective upon posting. If we make a material change to this Privacy Policy, we will provide you with notice in accordance with the applicable laws to inform you of such material changes or updates.
Your continued use of the Platform(s) after any changes to this Privacy Policy are posted will be considered as deemed acceptance of those changes. The date of the latest version of the Privacy Policy will be identified at the bottom of the Policy.